Returns handled with care.
Returns aren’t an afterthought; they’re part of the flow. And when they’re handled properly, they’re more than a cost to manage. They’re a chance to protect loyalty, recover value, and strengthen your customer’s experiences.
How it works
At Fulfil with Synergy, we understand how much time, effort, and investment it takes to build customer loyalty. So, when something comes back, we treat every item, and every interaction, as if it were our own.
That care runs deep, especially in high-return sectors like fashion and footwear. Average return rates in fashion sit between 20–30%, with categories like shoes often exceeding 40%. Across eCommerce more broadly, returns are typically three times higher than in-store purchases. Which means this touchpoint isn’t just logistical, it’s emotional. Get it right, and you’re far more likely to retain that customer. Our process is built around speed, clarity and care:
- Fully integrated with SWAP, or your chosen returns platform
- On-site returns team working six days a week
- Every item scanned, inspected, reason-coded, photographed and processed within 48 hours enabling fast refunds
- Items are quality inspected to your standards, if passed they are returned to good stock or they’re flagged, scanned, and held for your instruction
- Light rework options available to maximise resale, like spot cleaning or removing scuffs on footwear
Every transaction is traceable in real-time via our portal, with full visibility for your customer service teams. 24/7.
Why it works
- Bespoke returns flows, tailored to your brand and commercial priorities
- Multiple exit routes for non-perfect stock, from outlet and donation to recycling or refurbishment
- Inventory moves quickly, and your teams stay in control of what’s going back, what’s being held, and what’s ready to ship again
Returns might not be the most glamorous part of the journey, but handled right, they become one of the most powerful. By building clarity, consistency and care into the process, we help reduce repeat purchase time, protect margins, and turn returns into a moment of loyalty, not loss.
