Returns handled with care.

That care runs deep, especially in high-return sectors like fashion and footwear.

1. Fashion brands
   With the highest returns percentage we appreciate the importance of keeping returns, refunds and stock flowing.
2. Footwear brands
   Light rework options available to maximise resale, like spot cleaning or removing scuffs on footwear.
3. Ecommerce brands
   Bespoke returns flows, tailored to your brand and commercial priorities.
4. Brands wanting return visibility
   Every transaction is traceable in real-time via our portal, with full visibility for your customer service teams. 24/7.

Return volumes vary by category. Here’s how fashion, footwear and ecommerce compare.

• 20–30%
  Average return rates in fashion sit between 20–30%
• Often exceeding 40%
  Categories like shoes often exceed 40% return rates.
• Three times higher
  Across eCommerce more broadly, returns are typically three times higher than in-store purchases.

An on-site team working six days a week, fully integrated with SWAP or your preferred returns platform.

1. Arrival and scanning
   We scan each return into your chosen platform so you can follow its progress
2. Inspection and reason coding
   Inspect and reason-code every item, with attention to the details behind each return
3. Condition capture
   Photograph each return so you have a clear record of its condition on arrival
4. Restock or hold for instruction
   Items that pass inspection return to good stock. Others are flagged, scanned and held for your instruction, with exit routes agreed around your commercial priorities