Returns are a fundamental part of the flow. And when they’re handled knowledgeably, they’re more than a cost to manage. They’re a chance to protect loyalty, recover value, and strengthen your customer’s experience.
Should something come back, we treat every item, and every interaction, as if it were our own.
That care runs deep, especially in high-return sectors like fashion and footwear.
Our process is built around speed, clarity and care:
Return volumes vary by category. Here’s how fashion, footwear and ecommerce compare.
An on-site team working six days a week, fully integrated with SWAP or your preferred returns platform.
We scan each return into your chosen platform so you can follow its progress
Inspect and reason-code every item, with attention to the details behind each return
Photograph each return so you have a clear record of its condition on arrival
Items that pass inspection return to good stock. Others are flagged, scanned and held for your instruction, with exit routes agreed around your commercial priorities
An on-site team working six days a week, fully integrated with SWAP or your preferred returns platform.
We scan each return into your chosen platform so you can follow its progress
Inspect and reason-code every item, with attention to the details behind each return
Photograph each return so you have a clear record of its condition on arrival
Items that pass inspection return to good stock. Others are flagged, scanned and held for your instruction, with exit routes agreed around your commercial priorities
Our on-site returns team works six days a week. Every returned item is scanned, inspected, reason-coded and processed within 48 hours, so refunds can go out quickly and stock is available to sell again sooner.
Items that pass inspection go straight back into good stock. Anything else is flagged, scanned and held for your instruction. We also offer light rework, such as spot cleaning or scuff removal on footwear, to get more items back on sale.
Yes. We integrate with SWAP or your chosen returns platform, so returns flow into our process automatically.
Let us know your current return rates, the platform you use and what you'd like to happen to returned stock. We'll build a returns flow around your brand and commercial priorities, from inspection to restocking. Speak to our team about your returns.
You stay in control. Imperfect stock can go to outlet, donation, recycling or refurbishment, depending on your brand and commercial priorities.
GOOD TO KNOW
Our on-site returns team works six days a week. Every returned item is scanned, inspected, reason-coded and processed within 48 hours, so refunds can go out quickly and stock is available to sell again sooner.
Items that pass inspection go straight back into good stock. Anything else is flagged, scanned and held for your instruction. We also offer light rework, such as spot cleaning or scuff removal on footwear, to get more items back on sale.
Yes. We integrate with SWAP or your chosen returns platform, so returns flow into our process automatically.
Let us know your current return rates, the platform you use and what you'd like to happen to returned stock. We'll build a returns flow around your brand and commercial priorities, from inspection to restocking. Speak to our team about your returns.
You stay in control. Imperfect stock can go to outlet, donation, recycling or refurbishment, depending on your brand and commercial priorities.
