Charity fulfilment services
Purpose-driven fulfilment, built for a sector delivering impact alongside goods.
Our non-profit fulfilment services are designed to support causes, protect donor trust, and ensure every order or donation shipment is handled with care and delivered exactly as expected. Charity fulfilment is about more than moving stock, it’s about impact. From fundraising merchandise to supporter packs, event materials, and donor gifts, every item carries meaning.
Why it matters
The UK charity sector generated £88 billion in income in 2023 (NCVO, 2024). Over 40% of charities now sell goods online, with eCommerce becoming a vital income stream. 62% of charity supporters say speed and presentation of merchandise impacts their perception of the cause (CAF, 2023). Seasonal fundraising campaigns (e.g. Christmas appeals) can account for over 30% of annual merchandise sales for some charities.
Sector requirements & our solutions
Charity brand needs
What we deliver
Scalability for campaigns & appeals
Flex up to 800% above BAU for seasonal fundraising peaks
Efficiency without compromise
Lean, optimised workflows; competitive courier options
Brand & cause alignment
Custom packaging, inserts, and presentation to reflect the cause
Multi-channel fulfilment
D2C, event logistics, B2B, and marketplace sales from one platform
Transparency & control
Portal access for stock, orders, courier performance, and returns
Ethical alignment
Sustainability-first packaging and processes to match charity values
Diverse order profiles
From single supporter packs to large event kit deliveries, managed through streamlined donation processing services
Industry insight
CAF research shows charities investing in professional fulfilment and branded supporter packs see an average 17% uplift in repeat donations and higher supporter engagement.
NCVO studies found outsourcing merchandise fulfilment can cut operational costs by up to 22%, freeing resource for core mission activity.
Read our white papers
